The functionality within the incident management module has been designed to support the communication, investigation and consequences of a product related crisis or incident.

Often used in conjunction with other Creations modules, the system’s alert management is intended to secure a prompt response to a request for information on an issue or problem. Withdrawal tracking, as part of incident management, holds a record of product withdrawn from sale and identifies the reason against definable categories.

The functionality provided allows for an ‘alert’ message to be raised and issued to selected recipients – which may be a single supplier or a group based on a product category. The ‘alert’, which may include a ‘respond by’ date and time deadline, can be tracked through to the supplier, with reporting of responses.

Functionality

• Easy to use supplier ‘Alert’ communication process
• Flexible questions and response format
• Selectable sites - one, all, by Category
• Variably urgency levels with response by date (and time)
• Aggregated responses can be exported for further data manipulation and analysis

Benefits

• Reduced response times in the event of a major incident or crisis
• Ability to conduct targeted and accurate withdrawals quickly
• Centralised collation of incident communications
• Controlled format ensures unambiguous answers from suppliers
• Product safety assurance